1. Our Commitment
Knowledge Hive is committed to delivering exceptional Mathematics and Science education. We want every family to feel confident enrolling their child with us. This policy sets out our approach to refunds and cancellations in a fair and transparent manner.
2. Programme Fees
- All programme fees are communicated clearly prior to enrolment
- Fees are invoiced and payable in advance of the programme or session period
- Prices are subject to change with reasonable prior notice to enrolled families
- Promotional pricing applies only for the period stated and cannot be applied retrospectively
3. Cancellation by Parent or Guardian
Before Programme Commencement
- More than 7 days before start: Full refund minus a 10% administration fee
- 3 to 7 days before start: 50% refund
- Less than 3 days before start: No refund — credit may be offered at our discretion
After Programme Commencement
- Refunds are not available for sessions that have already been delivered
- Unused sessions within a purchased block may be eligible for credit towards future programmes at our discretion
- Requests must be submitted in writing within 7 days of the last attended session
4. Cancellation by Knowledge Hive
In the unlikely event that Knowledge Hive cancels a programme or session:
- We will notify you as promptly as possible
- A full refund or programme credit will be offered for cancelled sessions
- We will make reasonable efforts to reschedule at a mutually convenient time
5. Individual Session Rescheduling
- Sessions may be rescheduled with at least 24 hours notice at no additional cost
- Rescheduling requests made with less than 24 hours notice will be assessed on a case-by-case basis
- Rescheduled sessions must be taken within 30 days of the original session date
6. Medical and Exceptional Circumstances
We understand that unexpected circumstances arise. In cases of serious illness, bereavement or other exceptional circumstances, we will review refund requests sympathetically and on a case-by-case basis. Supporting documentation may be requested.
Please contact us as soon as possible in such circumstances and we will do our best to accommodate you.
7. How to Request a Refund
To request a refund or cancellation, please contact us via:
- WhatsApp: +92 301 494 7058
- Instagram: @knowledgehive.online
- Email: hello@knowledgehive.online
Please include your child's name, the programme enrolled in, the date of purchase and the reason for your request. We will respond within 3 business days.
8. Refund Processing
- Approved refunds will be processed within 10 business days
- Refunds will be returned via the original payment method where possible
- Processing times may vary depending on your bank or payment provider