1. Introduction
Knowledge Hive ("we", "our", "us") is committed to protecting the privacy of our students, parents and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website and services.
By using our platform, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
2. Information We Collect
Information You Provide Directly
- Full name of parent or guardian
- Child's first name and age/date of birth
- Email address and phone number (including WhatsApp)
- Country of residence
- Payment information (processed securely — we do not store card details)
- Communication preferences and enquiry details
Information Collected Automatically
- IP address and approximate geographic location
- Browser type and device information
- Pages visited and time spent on our website
- Referring URLs and search terms
- Cookie and tracking data (see our Cookie Policy)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate and improve our educational services
- To process enrolments and manage your child's programme
- To communicate with you about your child's progress, schedules and updates
- To send programme information, updates and relevant educational resources
- To process payments and manage accounts
- To respond to your enquiries and provide customer support
- To comply with legal and regulatory obligations
- To improve our website and personalise your experience
We will never sell, rent or trade your personal information to third parties for marketing purposes.
4. Children's Privacy
Knowledge Hive provides educational services to children aged 4 to 16. We take children's privacy extremely seriously and comply with applicable laws protecting minors online.
- We only collect children's information with explicit parental or guardian consent
- We collect the minimum information necessary to provide our educational services
- We do not share children's personal information with third parties except as required to deliver our services
- We do not use children's personal data for marketing or profiling purposes
- Parents and guardians may request access to, correction of, or deletion of their child's information at any time
5. Data Sharing
We may share your information with trusted third parties only where necessary:
- Payment processors: Secure payment platforms to process transactions
- Communication tools: Email and messaging platforms used to deliver our services
- Video conferencing: Platforms used to conduct online classes
- Analytics providers: To understand website usage and improve our services
All third parties are required to handle your data securely and in accordance with applicable privacy laws.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:
- Active student records are retained for the duration of enrolment plus 2 years
- Financial records are retained for 7 years as required by law
- Marketing communication preferences are retained until you withdraw consent
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Objection: Object to processing of your personal data for direct marketing
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details below.
8. Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.